iTunes Connect also appears to be letting developers log in once again. Update 4:45 PM ET: Just under 12 hours later, the App and iTunes Stores appear to be back online and working as normal. The only word from Apple remains the apology quoted above. Update 3:02 PM ET: That’s 10 hours of ongoing outage now. Step 3: Wait for iTunes to sync your iPhone and create a backup. If you are prompt to enter a passcode, use another PC you have synced with before or try the recovery mode. We’re working to make all of the services available to customers as soon as possible, and we thank everyone for their patience. Step 1: Connect your disabled iPhone to the computer you synced with before now. The cause was an internal DNS error at Apple. We apologize to our customers experiencing problems with iTunes and other services this morning. Update 1:28 PM ET: Apple has provided the following statement to CNBC, explaining that an internal DNS error is the cause behind the prolonged outage, which continues now well into its eight hour. Still no change in Apple’s service status page or official word from the company. There’s a screenshot below of the most common error message for those trying to make purchases on desktop. Update 12:23 PM ET: The outage continues, into its seventh hour now. Users worldwide still report being unable to update or purchase apps, music, movies and books on all platforms. Update 11:15 AM ET: The outage continues into its sixth hour, with no updates from Apple beyond a change in condition from yellow to red on the system status page. That remains unresolved, while iCloud sign-in failures should be fixed. If you are connecting your iPhone to the computer for the. Update 10:05 AM ET: Apple has updated its service status dashboard, indicating that the iTunes Store has been experiencing purchase failures since a little before 5 AM ET. Now, using a working lightning cable, just connect your iPhone to the system and launch iTunes on it. We’ll update this post when we know more. We’ve been able to replicate the error among staff members in multiple countries, and have contacted Apple to find out what’s wrong and when we might expect a resolution. Apple’s service status dashboard still shows a green status indicator across the board. Update: Apple’s online storefronts now appear to be back online and working as normal, with sign-ins and updates working on mobile and desktop in testing, and Apple’s Service Status page reporting all clear.Īpple’s digital content stores, as well as the iTunes Connect developer portal, are currently experiencing issues around the world, as customers in several countries have been unable to complete purchases, run updates or login for multiple hours now.
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